Dear Mr. Emmerton,
Thank you for sharing your feedback, and we sincerely apologise for the inconvenience you faced when trying to reach our customer service team on August 28th. And we regret both the unanswered call and the delay in responding to your email regarding the Apple Wallet link.
This is not reflective of the high standard of service we strive to provide, and we completely understand your frustration. Please rest assured that we are investigating this issue to prevent a recurrence in the future.
If there’s anything else we can assist you with, please don’t hesitate to reach out at +44 (0)1483 806 686 or enquiries@voyagerins.com.
Yours Sincerely,
The High Risk Voyager Team